Terms of service

Effective date: 2 October 2026 · Version 2026-10-02

These Terms of Service ("Terms") are a contract between you and Sprout LLC, the company that operates Feedloom. Sprout LLC's details are in section 27 ("Legal notice").

Summary (not a replacement for the full Terms)

• Feedloom helps you plan, create, render and publish social media posts from your brand and your sources. You are responsible for what you publish and for following the rules of each social network.
• Feedloom can use artificial intelligence. AI output can be wrong. Check every post before you approve or publish it.
• Paid plans renew automatically until you cancel. You can cancel online at any time in Settings → Plan and usage → Manage subscription. You keep paid features until the end of the period that you paid for.
• Refunds: we refund your first payment if you ask within 14 days and fewer than 10 images were downloaded since that payment. After that, payments are not refunded, except where the law requires a refund.
• If you are a consumer, you keep all the rights that the consumer law of your country gives you. Sections 14, 20 and 23 explain these rights.

1. These Terms and who they apply to

1.1. These Terms apply when you visit feedloom.app, create an account, or use the Feedloom web app, its MCP server, its API or any other part of the service (together, the "Service").

1.2. You accept these Terms when you create an account, start a paid subscription or use the Service. If you use the Service for an organization, you accept these Terms for that organization, and you confirm that you have the authority to do so. In that case "you" means the organization.

1.3. Business customers and consumers. The Service is made for businesses and creators, but consumers can also buy it. A "consumer" is a person who acts for purposes outside their trade, business, craft or profession. Some sections apply only to business customers or only to consumers. If a section says so, it applies only to that group. Nothing in these Terms limits the rights that mandatory consumer law gives you.

1.4. These documents also form part of the contract: the Refund and Cancellation Policy, the Data Processing Addendum (for business customers that use the Service to process personal data) and the plan details shown on the pricing page when you buy. The Privacy Policy and the Cookie Policy explain how we use personal data. They are not part of the contract.

2. The Service

2.1. You can create a free account and workspace, build an editable brand kit from a public website, generate a first month of draft posts, edit their copy and layout, and render and download images in supported social formats. Free images carry a Feedloom mark. Review generated content before sharing it.

Ongoing source monitoring, client approval links, automatic scheduling and publishing, and agent access through MCP are planned and are not included until released.

2.2. The features, limits (for example brands, connected accounts, languages, resolution and AI allowance) and prices of each plan are shown on the pricing page. We can improve or change features. If a change removes a material feature of a paid plan during your paid period, section 17 applies.

2.3. Some features are marked "beta", "preview" or "planned". They can change or stop, and they can contain errors. Planned features are not part of your plan until we release them.

3. Your responsibility for content and publication

3.1. You decide what is published, and you are responsible for it. This includes all text, images, logos, photos, claims, links and hashtags in your posts, whether you wrote them, your AI assistant wrote them, or our planner suggested them. A lawyer has not reviewed our templates. Documents are drafts that you must check and adapt. Sprout LLC does not give legal advice.

3.2. Before you approve, schedule or publish a post, you must check that it is accurate, that it does not mislead, and that it complies with the law and with the rules of each platform where it appears. This includes, for example, advertising and consumer-protection law, rules on endorsements and sponsored content (you must disclose paid partnerships and material connections), copyright and trademark law, privacy law and the right to one's own image.

3.3. You must have all rights and permissions for the material that you upload or ask us to use, including logos, fonts, photos, the image of any person, and the content of the sources that you connect. Only connect sources that you own or that you are authorized to use. Do not ask us to crawl websites that you are not authorized to use.

3.4. Platform rules. Each social network has its own terms, community guidelines, advertising policies and rules for automated and AI-generated content (for example Meta, Instagram, Facebook, Threads, TikTok, LinkedIn, X, YouTube, Pinterest and Bluesky). You must follow them. Where a platform or the law requires a label for AI-generated or altered content, you must apply it. If a platform removes your content, limits your reach or suspends your account, this is a matter between you and that platform.

3.5. YouTube. If you connect a YouTube channel, you agree to the YouTube Terms of Service (https://www.youtube.com/t/terms), and Google's Privacy Policy (https://policies.google.com/privacy) applies to that data. You can remove the access in your Google security settings (https://myaccount.google.com/permissions).

3.6. Your clients. If you use the Service for clients (for example as an agency), you are responsible for having their authorization, for the people to whom you send approval links, and for your agreements with your clients.

4. Artificial intelligence

4.1. The Service can use AI models to analyse your sources, plan posts and write or revise text. If you connect your own AI assistant (for example through MCP), that assistant writes and plans with our tools. In both cases, AI output can be inaccurate, incomplete, out of date or similar to content created for others. Our rule that every claim must cite a source reduces this risk, but it does not remove it.

4.2. You must review AI output before you use it. Do not rely on AI output for legal, medical, financial or other professional advice.

4.3. We do not use your content to train AI models. Under its API terms, our AI provider does not use the data that we send to train its models, and we turn off optional storage of requests where the provider allows it. Your own AI assistant is governed by its provider's terms, not by ours. Actions that your assistant takes in Feedloom with your authorization count as your actions.

4.4. Some uses of AI-generated content have legal duties for the person who publishes it (for example, from 2 August 2026, the transparency duties of Article 50 of the EU AI Act for deep fakes and for AI-generated text published to inform the public on matters of public interest). As the publisher, these duties are yours.

5. Accounts

5.1. You must be at least 18 years old and able to make a binding contract.

5.2. Give us true and complete information and keep it up to date. Keep your sign-in details and API or MCP credentials secure. Tell us at once at hello@feedloom.app if you think someone used your account without permission. You are responsible for what happens in your account, unless it is caused by our breach of these Terms.

5.3. If you invite team members, you are responsible for their use of the Service and for removing their access when they should no longer have it.

6. Acceptable use

You must not use the Service to:

• break the law or the rights of others, including intellectual-property, privacy and image rights;
• publish spam, fake engagement, misleading or deceptive content, hate speech, harassment, sexual content involving minors, violent extremist content, or content that a platform forbids;
• impersonate a person, brand or organization, or create deep fakes of real people without their consent;
• get around a platform's limits, or automate actions that a platform does not allow;
• upload malware, or try to get around our security, rate limits or plan limits;
• access the Service with bots or scrapers, except through the MCP server, the API and other interfaces that we offer for that purpose and within their limits;
• copy, resell or rebuild our templates or the Service as a competing product;
• use the Service if you are subject to sanctions, or in a way that breaks export or sanctions laws.

We can remove content or suspend access that breaks this section, as described in section 22.

7. Your content and personal data

7.1. "Your Content" means everything that you or your team give us or ask us to collect: brand assets, uploads, sources and snippets, prompts and planner conversations, posts, rendered images, approvals, schedules and the data of your connected accounts.

7.2. You keep all rights in Your Content. You give Sprout LLC a worldwide, non-exclusive licence to host, copy, process, adapt (for example resize or render), show and transmit Your Content only to provide, secure and support the Service for you (including to send it to the platforms where you ask us to publish it), and as required by law.

7.3. Processor role. When Your Content contains personal data (for example photos of people, names, the data of your clients or the details of your connected social accounts), you are the controller and Sprout LLC is your processor. Our Data Processing Addendum applies to that processing and forms part of these Terms.

8. Free plan

8.1. The Free plan has the limits shown on the pricing page. We can change Free plan limits at any time with reasonable notice.

8.2. The Free plan includes brand-kit creation, draft posts, editing and image downloads within the limits shown in the app. Free images carry a Feedloom mark. Features identified as planned become available only when released.

8.3. We can stop the Free plan or close inactive Free accounts with at least 30 days' notice by email. You can download your images before that date.

9. Plans and prices

9.1. Prices are in US dollars (USD) and are shown on the pricing page and at checkout. The price that applies is the price shown at checkout when you buy.

9.2. The price shown is the price we charge. We do not add tax (for example VAT, GST or sales tax) to it. Checkout shows the total amount before you pay. If you give a tax ID at checkout, it appears on your invoice.

9.3. Stripe processes all payments for Sprout LLC. We do not see or store your full card number. Your bank can charge currency-conversion fees or local taxes on payments in USD. These fees are not part of our price.

9.4. If a payment fails, Stripe can try again. While a payment is unpaid, your account uses the Free plan limits. Your content is not deleted.

10. Automatic renewal

10.1. Paid plans are subscriptions that renew automatically. A monthly plan renews every month. A yearly plan renews every year. Each renewal is for the same period, at the price in effect at the time of the renewal (see section 12), until you cancel.

10.2. We charge your payment method on the day you subscribe, and then at the start of each renewal period. There is no minimum term beyond the period you paid for.

10.3. Before a yearly plan renews, we send you an email reminder at least 15 days and not more than 30 days before the renewal date. The reminder states the date, the amount and how to cancel. For monthly plans, we send a reminder of these terms at least once a year.

10.4. We keep a record of your consent to the automatic renewal terms (the text you saw, the date, the time and technical data such as your IP address) for at least 3 years, or 1 year after your subscription ends, whichever is longer.

11. Cancellation

11.1. You can cancel online at any time in Settings → Plan and usage → Manage subscription. Cancellation takes a few clicks. You do not have to call us, write to us or accept an offer to cancel. You can also email hello@feedloom.app and we will cancel for you.

11.2. Cancellation stops the next renewal. It takes effect at the end of the period that you already paid for. Until then, you keep your paid features. After that, your account moves to the Free plan.

11.3. When your account moves to the Free plan, we do not delete your brands, posts or images. Free plan limits apply again. Features that need a paid plan stop: for example, scheduled posts are not published and connected accounts above the Free limit are paused. Check your schedule before your paid period ends.

11.4. We send an email that confirms your cancellation.

11.5. To delete your account and your data, use the delete-account option in your account settings or email us. Deleting the account cancels scheduled posts, disconnects your social accounts from Feedloom and deletes your data as described in the Privacy Policy and the Data Processing Addendum. Posts that are already published stay on the social networks; delete them there if you want. Download anything that you want to keep first.

12. Price changes

12.1. We can change our prices. We will email you at least 30 days before a new price applies to your subscription. The new price applies from your first renewal after the end of that notice period.

12.2. If you do not agree with the new price, cancel before the renewal. You will not pay the new price.

13. Refunds

13.1. First payment. We refund your first payment for a plan in full if you ask within 14 days after that payment and fewer than 10 images were downloaded from your account since that payment. Each different image counts once, whether it is downloaded on its own or inside a zip. This commercial refund rule does not limit any consumer refund or withdrawal right required by law.

13.2. After 10 images have been downloaded, and for renewals, payments are not refundable. You can cancel at any time (section 11). We do not give partial refunds for unused time.

13.3. This section does not limit refunds that the law requires, including the consumer rights in section 14 and refunds for our own failure to provide the Service.

13.4. To ask for a refund, email hello@feedloom.app from your account email. We pay refunds to the original payment method within 14 days after we accept the request.

13.5. If you open a chargeback for a payment that you could have cancelled or refunded under these Terms, we can provide our records to your bank, including your acceptance of these Terms, your checkout consents and your account activity.

14. Consumer rights

14.1. Consumers in the EU, EEA and UK — right of withdrawal

(a) If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you can withdraw from the contract within 14 days after the day you subscribe, without giving a reason.

(b) How to withdraw. Use the "Withdraw from contract here" button in Settings → Plan and usage. The button is also linked from the footer of our website and from your confirmation email. You can also send a clear statement to hello@feedloom.app, or use the model withdrawal form below. We confirm your withdrawal on a durable medium (email) without undue delay.

(c) Immediate access and loss of the right of withdrawal. At checkout we ask whether you want access to the paid features at once, during the withdrawal period. If you agree, you also confirm that you understand that you lose your right of withdrawal for the images and posts (digital content) that you receive when you first download or publish an image or post. We confirm this consent and acknowledgement in your confirmation email.

(d) Refund after withdrawal. If you withdraw before any such use, we refund all payments received from you without undue delay, and not later than 14 days after we receive your withdrawal, to the original payment method. If the law still gives you a right of withdrawal after use, for example for the service part of the contract, we refund the amount that the law requires, which can be reduced by a proportionate amount for the service that we provided up to the date of withdrawal.

(e) Model withdrawal form. "To Sprout LLC, 299 NW 46th St, Boca Raton, FL 33431, USA, hello@feedloom.app: I/We hereby give notice that I/We withdraw from my/our contract for the following service: Feedloom [plan]. Ordered on: [date]. Name of consumer(s): [name]. Address of consumer(s): [address]. Account email: [email]. Date: [date]."

14.2. Consumers in Argentina

(a) If you are a consumer in Argentina, you can revoke your acceptance of a subscription within 10 calendar days after you subscribe, without cost or liability (Ley 24.240, art. 34, and Código Civil y Comercial, arts. 1110 and following). Use the "Botón de arrepentimiento" link in the footer of every page of our website. You do not need to sign in or register to use it. We send you an identification code for your request within 24 hours. We refund the amount paid to the original payment method. Where article 1116 of the Código Civil y Comercial excludes the right of revocation for digital files that you already downloaded, that exclusion applies only to the extent that the law allows it.

(b) You can cancel your subscription at any time with the "Botón de baja" link in the footer of our website or in Settings, by the same online means that you used to subscribe (Ley 24.240, art. 10 ter). We send you a cancellation code within 24 hours.

14.3. Consumers in Brazil

If you are a consumer in Brazil, you can withdraw within 7 days after you subscribe (Código de Defesa do Consumidor, art. 49). Use the withdrawal button in Settings or email hello@feedloom.app. We refund the amounts paid without delay.

14.4. Other consumer rights

If you are a consumer, you also have the statutory rights of the country where you live, including rights for services that are not provided with reasonable care and skill. These Terms do not limit those rights.

15. Intellectual property and rights in your posts

15.1. Sprout LLC and its licensors own the Service, including the software, the templates and layouts, the design system, the planner, and the brand "Feedloom". These Terms do not transfer them to you.

15.2. Your output. As between you and Sprout LLC, you own the posts and images created for you in the Service ("Output"), to the extent that rights exist in them. We assign to you any rights that we have in the Output, except in our templates and layouts. We give you a worldwide, perpetual, non-exclusive, royalty-free licence to use the template and layout elements contained in your Output as part of that Output. This licence continues after your subscription ends. You must not extract our templates to offer them as templates or as a design product.

15.3. AI-generated material may not be protected by copyright in some countries, and similar Output can be created for other users. We do not promise that Output is unique or that you can register or enforce rights in it.

15.4. Fonts, photos and other material that you upload remain subject to their own licences. You are responsible for using them within those licences.

15.5. If you send us feedback or ideas, we can use them without any obligation to you.

16. Third-party services

16.1. Social networks. When you connect a social account, you authorize us and our publishing provider to access that account and to publish the posts that you approve or schedule. The social network processes your content under its own terms and privacy policy. We do not control social networks, their APIs, their review processes or their availability. A network can change or end its API, reject a post, or revoke access at any time. We do not guarantee that a post will be published, will be published at an exact time, or will appear in a certain way.

16.2. Publishing provider. We use Zernio to connect social accounts and to publish posts. The sign-in tokens for your social accounts are held by Zernio on our behalf. The consent screen of a social network can show the name of the app that requests access, which can be our provider's app. You can disconnect an account in Feedloom or in the settings of the social network at any time.

16.3. AI assistants. If you connect Feedloom to an AI assistant (for example Claude, ChatGPT, Cursor or another MCP client), that assistant is a third-party service that you choose. Its provider processes the data that the assistant receives from Feedloom under that provider's terms.

16.4. Stripe. Stripe processes payments under its own terms and privacy policy. Some payment data is processed by Stripe as an independent controller, for example for fraud prevention.

16.5. Other providers. We use providers for hosting, rendering, storage, AI, email and similar functions. They are listed in our subprocessor list.

17. Availability and changes to the Service

17.1. We work to keep the Service available, but we do not promise that it is free of errors or always available. We can carry out maintenance. When we can, we give notice of planned maintenance that is likely to affect paid plans.

17.2. If we remove a material feature of a paid plan during a period that you paid for, you can cancel and we refund the prepaid fees for the rest of that period.

17.3. Keep your own copies of the images and posts that matter to you.

18. Confidentiality and security

We protect Your Content with the security measures described in the Data Processing Addendum. Our staff and providers access Your Content only when they need it to provide, secure or support the Service, or when the law requires it.

19. Warranty disclaimer

19.1. To the extent the law allows, the Service, all Output and all AI output are provided "as is" and "as available". Sprout LLC disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that Output is accurate, original, lawful or acceptable to any platform, or that any post will be published or reach any audience or result.

19.2. Consumers: this section does not exclude or limit the legal guarantees and rights that consumer law gives you and that cannot be excluded by contract.

20. Limitation of liability

20.1. To the extent the law allows, Sprout LLC is not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, business, goodwill, followers, reach or data, or for fines, penalties, account suspensions by platforms or claims of third parties, arising out of or in connection with the Service or these Terms, even if we were told that such damages were possible.

20.2. To the extent the law allows, the total liability of Sprout LLC for all claims arising out of or in connection with the Service or these Terms is limited to the greater of USD 100 or the fees that you paid to Sprout LLC for the Service in the 12 months before the event that caused the liability.

20.3. Sections 20.1 and 20.2 do not limit liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence or wilful misconduct; or (d) any other liability that cannot be limited or excluded by law.

20.4. Consumers in the EU, EEA and UK: sections 20.1 and 20.2 do not apply to you. We are responsible for loss or damage that you suffer and that is a foreseeable result of our breach of these Terms or of our failure to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen or if both of us knew that it could happen when the contract was made. We are not responsible for business losses.

20.5. Consumers in Argentina and Brazil: sections 20.1 and 20.2 apply only to the extent that the Ley 24.240 (including art. 37) or the Código de Defesa do Consumidor allow them.

21. Indemnity (business customers only)

21.1. If you are a business customer, you will defend and indemnify Sprout LLC and its members, managers and staff against any third-party claim, fine or penalty, and the related reasonable costs and legal fees, that arise from: (a) Your Content and Output that you published or used; (b) your connected accounts and your relationship with any social network or client; (c) material that you uploaded or sources that you connected without the necessary rights; or (d) your breach of these Terms, of a platform's rules or of the law.

21.2. We will tell you promptly about the claim, let you control the defence, and give you reasonable help at your cost. You must not settle a claim that makes us admit fault or pay money without our written consent.

21.3. This section does not apply to consumers.

22. Suspension and termination

22.1. You can stop using the Service and delete your account at any time (section 11.5).

22.2. We can suspend or limit your account, or stop a scheduled post, at once if you seriously break sections 3, 4 or 6, if you do not pay, if your use causes a security risk or harms other users or our relationship with a platform or provider, or if the law or an authority requires it. When we can, we tell you first and give you a reasonable time to fix the problem.

22.3. We can end these Terms with you: (a) with 30 days' notice for any reason; or (b) at once if you seriously or repeatedly break these Terms. If we end them under (a), or for a reason that is not your fault, we refund the prepaid fees for the rest of your paid period.

22.4. When these Terms end, your right to use the Service ends. Your rights in Output that you already received continue (section 15.2), except if we ended the Terms because you seriously broke them. For 30 days after the end, you can ask us for a copy of Your Content. After that, we delete Your Content as described in the Data Processing Addendum and the Privacy Policy.

22.5. Sections that by their nature should continue after the end of these Terms continue, including sections 13, 15, 19, 20, 21, 23 and 26.

23. Governing law and disputes

23.1. These Terms and any dispute about them are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

23.2. The state and federal courts located in the State of Delaware have exclusive jurisdiction, except that either party can bring an individual claim in a small-claims court that has jurisdiction.

23.3. Business customers waive any right to a jury trial, to the extent the law allows.

23.4. Consumers: if you are a consumer, this section does not take away the protection of the mandatory laws of the country where you live. You can bring a claim in the courts of the country where you live, and we can bring a claim against you only in those courts. Consumers in the EU can also use the dispute-resolution bodies of their country. Consumers in Argentina can use the consumer-protection authorities and courts of their domicile (Ley 24.240, art. 36).

23.5. Before you start a formal claim, please write to facundomartin@sproutco.io. We try to solve the problem within 30 days.

24. Changes to these Terms

24.1. We can change these Terms. We show the effective date at the top.

24.2. If a change is material, we email account owners and show a notice in the Service at least 30 days before the change takes effect. For paid subscriptions, a material change applies from your next renewal after the notice period. If you do not agree, you can cancel before the change applies to you. If you are a consumer, a change does not take away rights that you already have for a period that you paid for.

24.3. We can make changes that are required by law, by a platform or for security, with shorter notice. We tell you as soon as we can.

25. General

25.1. Entire agreement. These Terms and the documents in section 1.4 are the whole agreement between you and Sprout LLC about the Service.

25.2. Assignment. You can transfer these Terms only with our written consent. We can transfer them to a company that takes over the Service or our business, if your rights are not reduced. We tell you if this happens.

25.3. Force majeure. Neither party is liable for a delay or failure caused by events outside its reasonable control, including outages or changes of social networks and other third-party platforms, except for payment obligations.

25.4. Severability and waiver. If a court finds that part of these Terms is invalid, the rest stays in force. If we do not enforce a right at once, we do not waive it.

25.5. Language. We can provide these Terms in several languages. If the versions differ, the English version applies, except where the law of a consumer's country requires its own language version to apply.

25.6. Notices. We send notices to the email address of your account. You send notices to facundomartin@sproutco.io.

26. Contact

• Product support: hello@feedloom.app
• Legal notices, complaints and data protection: facundomartin@sproutco.io
• Phone: +1 (786) 375-8064

27. Legal notice (provider information)